When Workers Flout Convention: A Study of Workplace Incivility

Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professional...

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Bibliographic Details
Published in:Human relations (New York) 2001-11, Vol.54 (11), p.1387-1419
Main Authors: Pearson, Christine M., Andersson, Lynne M., Wegner, Judith W.
Format: Article
Language:English
Subjects:
Attorneys
Civil rights
Corporate culture
Deviance
Employees
Organization theory
Quality of work
Social behaviour
Social interaction
Sociology
Studies
Violence
Work environment
Working conditions
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Summary:Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?
ISSN:0018-7267
1741-282X
DOI:10.1177/00187267015411001