Terminology, stereotypes and aggressive dynamics in the accident and emergency department

There is a perception that violence against staff practising in accident and emergency (A&E) departments is increasing [Fernandes, C.M.B., Bouthillette, F., Raboud, J.M., Bullock, L., Moore, C.F., Christenson, J.M., Grafstein, E., Rae, S., Ouellet, L., Gillrie, C., Way, M., 1999. Violence in the...

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Bibliographic Details
Published in:Accident and Emergency Nursing 2005-10, Vol.13 (4), p.238-246
Main Author: Ferns, Terry
Format: Article
Language:English
Subjects:
Accident and emergency departments
Aggression
Aggression - psychology
Attitude of Health Personnel
Demographic data
Emergency Nursing - organization & administration
Emergency Service, Hospital - organization & administration
Humans
Mentally Ill Persons - psychology
Mentally Ill Persons - statistics & numerical data
Nurse-Patient Relations
Nurses
Nursing Methodology Research
Nursing Staff, Hospital - organization & administration
Nursing Staff, Hospital - psychology
Occupational Health
Patients
Risk Assessment
Risk Factors
Security Measures - organization & administration
Stereotypes
Stereotyping
Substance-Related Disorders - epidemiology
Substance-Related Disorders - psychology
Time Factors
Violence
Violence - psychology
Violence - statistics & numerical data
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Summary:There is a perception that violence against staff practising in accident and emergency (A&E) departments is increasing [Fernandes, C.M.B., Bouthillette, F., Raboud, J.M., Bullock, L., Moore, C.F., Christenson, J.M., Grafstein, E., Rae, S., Ouellet, L., Gillrie, C., Way, M., 1999. Violence in the emergency department: a survey of health care workers, Canadian Medical Association Journal 11, 1–6; Jenkins, M.G., Rocke, L.G., McNicholl, B.P., Hughes, D.M., 1998. Violence and verbal abuse against staff in the A and E departments: a survey of consultants in the United Kingdom and Republic of Ireland, Journal of Accident and Emergency Medicine 15, 262–265; Rose, M., 1997. A survey of violence towards nursing staff in one large Irish Accident and Emergency department, Journal of Emergency Nursing 23(3), 214–219]. This paper discusses traditional stereotypes of the violent A&E client by critiquing the current literature. The paper then goes on to question whether some health care professionals themselves are contributing to a climate of fear and the development of conflict.
ISSN:0965-2302
1532-9267
DOI:10.1016/j.aaen.2005.07.003