The impact of impression-management tactics on supervisor ratings of organizational citizenship behavior

Previous research indicates that the use of impression management is related to supervisor ratings of employee likeability and job performance. It has been argued, though, that employees might also use impression management so that their superiors will see them as 'good soldiers' who engag...

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Bibliographic Details
Published in:Journal of organizational behavior 2006-05, Vol.27 (3), p.281-297
Main Authors: Bolino, Mark C., Varela, José A., Bande, Belén, Turnley, William H.
Format: Article
Language:English
Subjects:
Applied psychology
Citizenship
Employee attitude
Employee supervision
Employees
Impression management
Job performance
Management styles
Manager behavior
Military tactics
Organizational behavior
Organizational behaviour
Professional relationships
Questionnaires
Ratings & rankings
Sales management
Studies
Subordinate personnel
Supervisors
Work environment
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Summary:Previous research indicates that the use of impression management is related to supervisor ratings of employee likeability and job performance. It has been argued, though, that employees might also use impression management so that their superiors will see them as 'good soldiers' who engage in high levels of organizational citizenship behaviors (OCBs). This study investigates the ways in which three types of impression management-namely, job-focused, self-focused, and supervisor-focused tactics of impression management-influence supervisor ratings of OCB. Using a sample of 122 supervisor-subordinate dyads, the findings indicate that supervisor-focused tactics of impression management are positively related to OCB ratings, while job-focused tactics are negatively related to such evaluations. Additionally, citizenship behaviors are positively related to supervisor liking of the employee and overall ratings of job performance. Finally, the results suggest that OCB ratings mediate the relationship between supervisor-focused tactics of impression management and supervisor evaluations of employee likeability. Some implications of this study and directions for future research are also addressed.
ISSN:0894-3796
1099-1379
DOI:10.1002/job.379