Effect of Culture on Situational Determinants of Exchange Behavior in Organizations: A Comparison of New Zealand and Indonesia

This study examined the moderating effect of national culture on the relationship between a key situational indicator (job satisfaction) and the exchange behaviors of employees. The main effect of job satisfaction on the outcome behaviors of exit, voice, loyalty, and neglect was consistent in Indone...

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Bibliographic Details
Published in:Journal of cross-cultural psychology 2003-05, Vol.34 (3), p.269-281
Main Authors: Thomas, David C., Pekerti, Andre A.
Format: Article
Language:English
Subjects:
Behavior
Comparative studies
Cross cultural studies
Cultural aspects
Culture
Employees
Indonesia
Job satisfaction
New Zealand
Organizational behaviour
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Summary:This study examined the moderating effect of national culture on the relationship between a key situational indicator (job satisfaction) and the exchange behaviors of employees. The main effect of job satisfaction on the outcome behaviors of exit, voice, loyalty, and neglect was consistent in Indonesia and New Zealand suggesting a possible universal relationship. However, the cultural group of participants (Indonesia or New Zealand) moderated the influence of job satisfaction on all outcomes with the exception of voice. The implications of these results for theory and practice are discussed.
ISSN:0022-0221
1552-5422
DOI:10.1177/0022022103034003002