Communication: Observational Study: Do physicians improve their communication skills between finishing medical school and completing internship? A nationwide prospective observational cohort study

• Published in: Patient education and counseling 2009-08, Vol.76 (2), p.207-212
• Main Authors: Gude, Tore, Vaglum, Per, Anvik, Tor, Baerheim, Anders, Fasmer, Ole Bernt, Grimstad, Hilde, Hjortdahl, Per, Holen, Are, Nordoy, Tone, Eide, Hilde
• Format: Article
• Language: English
• Subjects: Communication skills; Doctors; Internships; Medical schools; Professional skills; Stress
• ISSN: 0738-3991
• DOI: 10.1016/j.pec.2008.12.008

Objective To test whether young physicians improve their communication skills between graduating from medical school and completing clinical internship, and to explore contributing background and/or internship factors. Methods Norwegian medical students graduating June 2004 were invited to take part in a videotaped standardized patient interview February 2004. Of the 111 students who originally participated, 62 completed a second interview February 2006. Observed communication skills were assessed with the Arizona Communication Interview Rating Scale (ACIR). Results The level of communication skills increased significantly during the period for participants overall; and for females but not males. General social skills reached significantly higher levels than specific professional skills, both types of skill improving during the study. Independent predictors were working in local hospitals, learning atmosphere and low stress. At school completion, 50% reached a level defined as 'advanced beginner'. Towards the end of the internship, 58% reached 'capable' and 27% 'competent' levels of communication skills. Conclusions Female physicians improved most in communication skills, the gender difference being multivariate mediated through low stress levels and learning atmosphere. The findings support the division of communication skills into general social and specific professional skills. Practice implications The relatively low proportion of young physicians, especially males, developing the capability to practise independently at internship completion indicates a need for more effective training in communication skills, during both medical school and internship. [Copyright Elsevier B.V.]