Self-issue and return systems: experiences in the UK

The early 1990s saw the emergence of automated self-service issue units in the UK. Since then we have seen the introduction of second and third generation systems, the launch of self-return facilities and their adoption for use in both public and academic libraries. This paper re-examines the positi...

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Bibliographic Details
Published in:Electronic library 2001-01, Vol.19 (1), p.7-18
Main Authors: Morris, Anne, Thornley, Louise, Snudden, Katie
Format: Article
Language:English
Subjects:
Automation
Case Studies
Computer System Design
Computerized circulation control
Costs
Exact sciences and technology
Fees
Foreign Countries
Information and communication sciences
Information Management
Information science. Documentation
Information service management
Libraries
Library Administration
Library and documentation centre management
Library Automation
Library Circulation
Library Computer Systems
Library Personnel
Library science
Library Security
Loans
Loughborough University of Technology (England)
Management Systems
Public Libraries
Resistance (Psychology)
Sciences and techniques of general use
Self service
Special Needs Students
User service management
Users (Information)
Visual Aids
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Summary:The early 1990s saw the emergence of automated self-service issue units in the UK. Since then we have seen the introduction of second and third generation systems, the launch of self-return facilities and their adoption for use in both public and academic libraries. This paper re-examines the position of self-issue and return towards the end of the decade and century based on the literature and research conducted by Loughborough University. It describes the main self-issue return systems available, lists the benefits and opportunities of implementing them and discusses considerations such as objectives, costs, security, location of equipment, functionality and design of systems, and the effect self-issue return has on users and staff.
ISSN:0264-0473
1758-616X
DOI:10.1108/EUM0000000005398