Ethical Issues in Electronic Performance Monitoring: A Consideration of Deontological and Teleological Perspectives

Extensive and growing use of electronic performance monitoring in organizations has resulted in considerable debate. Advocates of electronic monitoring approach the debate in teleological terms arguing that monitoring benefits organizations, customers, and society. Its critics approach the issue in...

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Bibliographic Details
Published in:Journal of business ethics 1998-05, Vol.17 (7), p.729-743
Main Author: Alder, G. Stoney
Format: Article
Language:English
Subjects:
Advocacy
Business
Business ethics
Consumers
Dehumanization
Deontological ethics
Deontology
Distributive justice
Economic performance
Electronic monitoring
Employees
Ethics
Good & evil
Individual performance
Information processing systems
Information technology
Invasion of privacy
Labor sector
Legislation
Measurement
Monitoring systems
Performance appraisal
Performance evaluation
Personnel management
Political ethics
Privacy
Rating
Right of privacy
Software
Studies
Surveillance
Teleological ethics
Teleology
United States
United States Senate
Work environment
Work measurement
Workers
Working conditions
Workplaces
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Summary:Extensive and growing use of electronic performance monitoring in organizations has resulted in considerable debate. Advocates of electronic monitoring approach the debate in teleological terms arguing that monitoring benefits organizations, customers, and society. Its critics approach the issue in deontological terms countering that monitoring is dehumanizing, invades worker privacy, increases stress and worsens health, and decreases work-life quality. In contrast to this win-lose approach, this paper argues that an approach which emphasizes communication in the design and implementation of monitoring systems offers a win-win solution that should satisfy both deontological and teleological ethicists.
ISSN:0167-4544
1573-0697
DOI:10.1023/A:1005776615072