The Effects of Gender and Employee Classification Level on Communication-Related Outcomes: A Test of Structuralist and Socialization Hypotheses

We surveyed 1,152 employees of a midwestern telephone company to test the effects of gender and employee classification level on work outcomes. To determine whether gender differences in this organization were stable or context dependent, competing hypotheses were established from both structural an...

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Bibliographic Details
Published in:Journal of business and technical communication 1994-07, Vol.8 (3), p.299-318
Main Authors: GRIFFETH, RODGER W., CARSON, KERRY DAVID, CARSON, PAULA PHILLIPS, RAGAN, JAMES, WAN-HUGGINS, VERONICA
Format: Article
Language:English
Subjects:
Communication Research
Communication Satisfaction
Employer Employee Relationship
Employment Level
Higher Education
Interpersonal Communication
Job Satisfaction
Labor Productivity
Midwestern States
Occupational Classifications
Professional Socialization
Ranking
Sex
Sex Differences
Work Organization
Worker Attitudes
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Summary:We surveyed 1,152 employees of a midwestern telephone company to test the effects of gender and employee classification level on work outcomes. To determine whether gender differences in this organization were stable or context dependent, competing hypotheses were established from both structural and socialization perspectives. Significant main effects of gender and employee classification level were predicted and found by structuralist theory. Women reported lower job satisfaction and interaction as less desirable than men, whereas hourly workers reported lower supervisory support, teamwork, communication satisfaction, and accuracy of information than salaried workers. Structuralist theory also predicted and found significant interaction effects for satisfaction with communication, supervisory support, teamwork, and desire for interaction. However, both theories operated for employees' perceptions of information accuracy.
ISSN:1050-6519
1552-4574
DOI:10.1177/1050651994008003003