Initial Validation of a Spanish-Language Version of the Client Satisfaction Inventory

Objective: To assess the psychometric properties of a Spanish-language version of the Client Satisfaction Inventory (CSIS), including both long and short forms. Method: Reliability and validity were examined using results from 244 clients in six agencies. Further tests of the short form were complet...

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Bibliographic Details
Published in:Research on social work practice 2002-01, Vol.12 (1), p.124-142
Main Authors: McMurtry, Steven L., Torres, José B.
Format: Article
Language:English
Subjects:
Client relationships
Client Satisfaction
Client Satisfaction Inventory
Health services
Hispanic Americans
Latin American Cultural Groups
Managed care
Measures (Instruments)
Psychological tests
Psychometric Analysis
Romance Languages
Social work
Spanish language
Spanish version
Validity studies
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Summary:Objective: To assess the psychometric properties of a Spanish-language version of the Client Satisfaction Inventory (CSIS), including both long and short forms. Method: Reliability and validity were examined using results from 244 clients in six agencies. Further tests of the short form were completed on 62 clients from three agencies. Results: Findings indicate that the same items comprising the short-form English-language version can be used as a short-form of the Spanish version, that both versions have factor structures comparable to their English-language counterparts, and both have high internal consistency. Evidence of good content and criterion validity for each version was also obtained, though total scores on both versions correlated moderately with measures of depression and anxiety. Conclusions: Both forms appear to have acceptable measurement characteristics and perform similarly to English-language versions, except for the question of whether they measure satisfaction independently of mood states. This and possible effects of cultural differences on assessing service satisfaction are discussed.
ISSN:1049-7315
1552-7581
DOI:10.1177/104973150201200109