Satisfaction with Innovative Community and University Health Clinic Programs for Groups of Traditionally Underserved Individuals with HIV/AIDS: Empirical Models

As the demographics of the populations of affected individuals have changed, systems of care have needed to adapt to be responsive to client needs. This article examines client satisfaction data from seven national demonstration projects funded to enroll individuals from traditionally underserved gr...

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Bibliographic Details
Published in:Home health care services quarterly 2001-04, Vol.19 (1-2), p.77-102
Main Authors: Brown, Vivian B., Huba, G. J., Melchior, Lisa A., Gallagher, Tracey, Jean-Louis, Eustache, McDonald, Sandra S., Richardson-Nassif, Karen, Smereck, Geoffrey A. D., Stanton, Anne, Walker, Janine, Marconi, Katherine, Panter, A. T., Cherin, David A.
Format: Article
Language:English
Subjects:
Acquired Immune Deficiency Syndrome
Adult
CHAID
Chi-Square Distribution
Client Satisfaction
Community Health Services - organization & administration
Community Services
Health administration
Health Care Services
HIV Infections - ethnology
HIV Infections - therapy
HIV/AIDS
Humans
Medically Underserved Area
Middle Aged
Models, Organizational
Needs Assessment - classification
Organizational Innovation
Patient Satisfaction - ethnology
Patient Satisfaction - statistics & numerical data
Pilot Projects
Program Evaluation
Sociodemographic Characteristics
Student Health Services - organization & administration
Treatment Programs
underserved
United States
United States of America
Universities
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Summary:As the demographics of the populations of affected individuals have changed, systems of care have needed to adapt to be responsive to client needs. This article examines client satisfaction data from seven national demonstration projects funded to enroll individuals from traditionally underserved groups and help them access services using different strategies. Data on client satisfaction ratings were related to indicators of traditionally underserved status, including demographic characteristics, behaviors, and other risk factors using the data modeling method of Exhaustive CHAID (Chi-squared Automatic Interaction Detector). Client groups that were most likely to experience relatively higher and lower levels of satisfaction with services are identified. Overall, all client groups were highly satisfied with the innovative HIV/AIDS services received. The findings illustrate the success of these innovative HIV care models in being responsive and sensitive to the needs of their target populations.
ISSN:0162-1424
1545-0856
DOI:10.1300/J027v19n01_05