Effectively Communicating with Your Clients

The successful ability to efficiently collect diet histories, convey appropriate health messages, and discuss client concerns about the safe feeding of pets requires excellent communication skills. In addition to understanding what the client wants for their pet, thorough nutritional interviewers ga...

Full description

Saved in:
Bibliographic Details
Published in:Topics in companion animal medicine 2008-08, Vol.23 (3), p.143-147
Main Author: Abood, Sarah K.
Format: Article
Language:English
Subjects:
Animal Feed - standards
Animal Nutritional Physiological Phenomena - physiology
Animals
Cats - physiology
client compliance
Communication
communication skills
diet histories
dietary recommendations
Dogs - physiology
Education, Veterinary
Health Knowledge, Attitudes, Practice
Humans
Veterinarians - psychology
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The successful ability to efficiently collect diet histories, convey appropriate health messages, and discuss client concerns about the safe feeding of pets requires excellent communication skills. In addition to understanding what the client wants for their pet, thorough nutritional interviewers gather information pertaining to animal factors, dietary factors, and feeding management factors. With the expansion of the Internet, increasing advances in medical care, and the health concerns associated with pet food recalls, small animal clients are looking to veterinarians for guidance and information on dietary recommendations in ever increasing numbers. Evaluating current information on changes in the pet food industry should be a periodic learning objective for all members of the veterinary health care team. Consistent, effective communication between veterinarians, their staff, and their clients can improve compliance, increase satisfaction levels, and improve patient outcomes.
ISSN:1938-9736
1946-9837
1876-7613
DOI:10.1053/j.tcam.2008.04.007