The Moderating Role of Employee Positive Well Being on the Relation Between Job Satisfaction and Job Performance

This research provides further clarification to the age-old quest to better understand the happy/productive worker thesis. Using data from 109 managers employed by a large (over 5000 employees) customer services organization on the West Coast of the United States, both job satisfaction ( r = .36, p...

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Bibliographic Details
Published in:Journal of occupational health psychology 2007-04, Vol.12 (2), p.93-104
Main Authors: Wright, Thomas A, Cropanzano, Russell, Bonett, Douglas G
Format: Article
Language:English
Subjects:
California
Employee Attitudes
Employee Performance Appraisal
Employment - psychology
Female
Holistic Health
Human
Humans
Job Performance
Job Satisfaction
Male
Models, Theoretical
Personal Satisfaction
Well Being
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Summary:This research provides further clarification to the age-old quest to better understand the happy/productive worker thesis. Using data from 109 managers employed by a large (over 5000 employees) customer services organization on the West Coast of the United States, both job satisfaction ( r = .36, p < .01, 95% CI = .18 to .52) and psychological well-being (PWB; r = .43, p < .01, 95% CI = .26 to .58) were associated with supervisory performance ratings. Using Fredrickson's (2001) broaden-and-build model as the theoretical base, the authors found that PWB moderates the relation between job satisfaction and job performance. Consistent with Fredrickson's model, performance was highest when employees reported high scores on both PWB and job satisfaction. This moderating effect of PWB may account for some of the inconsistent results of previous studies.
ISSN:1076-8998
1939-1307
DOI:10.1037/1076-8998.12.2.93