A balanced approach to dealing with violence and aggression at work

The Government has introduced tough measures in dealing with violence and aggression in the workplace. Employers have a duty to provide adequate safety measures and training to reduce risks and ensure, where possible the health, safety and welfare of their employees. This article highlights the resp...

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Bibliographic Details
Published in:British journal of nursing (Mark Allen Publishing) 2005-02, Vol.14 (4), p.227-232
Main Authors: Rew, Maggie, Ferns, Terry
Format: Article
Language:English
Subjects:
Aggression
Aggression - psychology
Attitude to Health
Communication
Conflict (Psychology)
Conflict Management
Employees
Health Care Costs - statistics & numerical data
Health Facility Environment
Health Personnel - psychology
Humans
Martial Arts - psychology
National health services
Nursing
Occupational Health
Personal safety
Professional-Patient Relations
Risk reduction
Safety Management - organization & administration
Security Measures - organization & administration
State Medicine - organization & administration
United Kingdom - epidemiology
Violence
Violence - prevention & control
Violence - psychology
Violence - statistics & numerical data
Workplace - psychology
Workplace - statistics & numerical data
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Summary:The Government has introduced tough measures in dealing with violence and aggression in the workplace. Employers have a duty to provide adequate safety measures and training to reduce risks and ensure, where possible the health, safety and welfare of their employees. This article highlights the responsibilities of employers and the pressures in both hospital and community environments on staff at risk from violent or abusive incidents. The patient's perspective is discussed, suggesting that more understanding between patients and staff is needed. The article looks at the ‘NHS Zero Tolerance Zone Campaign’ and whether this can be enhanced by introducing training of an empathetic nature along with other practical environmental issues. It suggests that there are alternative, and more effective, techniques in dealing with violence and aggression that can be used to defuse a situation before it ever becomes a physical altercation. The philosophies of eastern martial arts can teach us a lot about personal self-esteem and confidence which are two key elements in managing conflict situations.
ISSN:0966-0461
2052-2819
DOI:10.12968/bjon.2005.14.4.17609