A physical examination of health care's readiness for a total quality management program: a case study

Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness...

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Bibliographic Details
Published in:Hospital materiel management quarterly 1995-11, Vol.17 (2), p.68-74
Main Authors: Weeks, B, Helms, M M, Ettkin, L P
Format: Article
Language:English
Subjects:
Agreements
Decision making
Efficiency, Organizational - standards
Employees
Health administration
Health care
Health care industry
Human resource management
Humans
Installations
Job performance
Job Satisfaction
Materials Management, Hospital - manpower
Materials Management, Hospital - standards
Organizational Innovation
Organizational Objectives
Perceptions
Personnel Administration, Hospital - standards
Psychology, Industrial
Quality management
Total quality
Total Quality Management - organization & administration
United States
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Summary:Initiating a total quality management (TQM) effort can be a time-consuming and costly effort for a hospital. Perceptions of management and employees are important in initiating TQM because people function as if perceptions are fact. Assessing these perceptions and determining the levels of readiness or resistance to change are important steps in reducing costs, thus increasing organizational ability to address proactively challenges to the implementation and ultimate success of a TQM effort. Key assessment criteria are discussed including a comparison of management and employee perceptions in one hospital.
ISSN:0192-2262