Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries

Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services. Design – Qualitative research study evaluating virtual reference chat session...

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Bibliographic Details
Published in:Evidence based library and information practice 2010-01, Vol.5 (4), p.105-107
Main Author: Hughes, Annie M.
Format: Article
Language:English
Subjects:
Academic libraries
Guidelines
Online reference work
RUSA
virtual reference service
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