UX Curve: A method for evaluating long-term user experience

[Display omitted] ► A ’UX Curve’ method is presented to evaluate long-term user experience. ► The method identifies loyal users who recommend their product to others. ► The method is useful for evaluating the quality of long-term user experience. ► The method provides user feedback that can be used...

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Bibliographic Details
Published in:Interacting with computers 2011-09, Vol.23 (5), p.473-483
Main Authors: Kujala, Sari, Roto, Virpi, Väänänen-Vainio-Mattila, Kaisa, Karapanos, Evangelos, Sinnelä, Arto
Format: Article
Language:English
Subjects:
Cell phones
Customer satisfaction
Deterioration
Interactive
Long-term user experience
Markets
Methods
Mobile phone
Product development
Recommendation
Usability
User experience evaluation
User satisfaction
Utilities
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