The aftermath of workplace violence: taking control of the situation

As property managers, you are prepared for routine emergency calls, such as plumbing or electrical problems, but the call you dread is the one where there is no standard response. Despite your own fears, the most critical thing to remember in any emergency situation -- but particularly in an active...

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Bibliographic Details
Published in:Journal of Property Management 2013-09, Vol.78 (5), p.28
Main Author: Kemper, Cynthia
Format: Article
Language:English
Subjects:
Community relations
Control
Emergency management
Emergency preparedness
Employees
Management
Managers
Methods
Police departments
Property management
Real estate industry
Safety and security measures
Tenants
Workplace violence
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Summary:As property managers, you are prepared for routine emergency calls, such as plumbing or electrical problems, but the call you dread is the one where there is no standard response. Despite your own fears, the most critical thing to remember in any emergency situation -- but particularly in an active shooter situation -- is to stay calm. Your tenants and your employees are looking to you for direction. Your duty is to secure the asset and keep your tenants informed to the best of your ability. If the injured parties include employees of your company, you might even be thinking about details such as notification to your workers compensation carrier and the employees' next of kin. Depending upon the situation, that information may not be readily available. Workplace violence takes many forms. Some acts are performed by random criminals who have no connection to the workplace; other acts are carried out against an organization that may have provided service to the offender or someone close to the offender. Ultimately, tenants determine their desired level of security, depending upon their business and its associated risks.
ISSN:0022-3905