Leading consumer-directed change

Consumer-directed health care (CDHC) will change relationships and operations throughout the hospital. Collecting from patients will require process changes, staff training, and possibly personnel changes in finance, patient access, medical records, and other administrative areas. New demands for qu...

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Bibliographic Details
Published in:Healthcare Financial Management 2006-12, Vol.60 (12), p.26
Main Author: Wolfskill, Sandra J
Format: Article
Language:English
Subjects:
Analysis
Committees
Community support
Company business management
Company personnel management
Consumer-driven health plans
Customer relations
Health care costs
Health care delivery
Health care industry
Hospital administration
Hospitals
Human resource management
Initiatives
Management
Management of change
Market planning
Medical care, Cost of
Medical records
Quality improvement
Quality of care
Services
United States
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Summary:Consumer-directed health care (CDHC) will change relationships and operations throughout the hospital. Collecting from patients will require process changes, staff training, and possibly personnel changes in finance, patient access, medical records, and other administrative areas. New demands for quality data will require changes in nursing, quality assurance, and other clinical processes to bolster quality improvement and outcomes reporting. Effectively responding to these challenges will be a real test of leadership. It will require building consensus and coordinating efforts across the entire range of organizational stakeholders. Creating a CDHC steering committee or leadership team is a good place to start. Consider including the following on the committee: CEO, CFO, COO, marketing, nursing and clinical staff, medical staff, and board members.
ISSN:0735-0732