Prescriptions for usable library web sites

It happens every day - Web-savvy students come to the reference desk for help doing research. They have done their Internet search, but they need help locating books and magazines in the library. Many times the problem is not the user's lack of research skills, but the poor design of the librar...

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Bibliographic Details
Published in:Online 2001-07, Vol.25 (4), p.54-56
Main Author: HOHMANN, Laura Kaspari
Format: Article
Language:English
Subjects:
Academic libraries
Applications (e.g. Digitizing,...)
Computers
Design
Exact sciences and technology
Information and communication sciences
Information and communication technologies
Information professionals
Information science. Documentation
Information service management
Information technologies: storage media, equipment
Interlibrary loans
Librarians
Libraries
Library and documentation centre management
Library catalogs
Library Personnel
Library Science
Names
Naming
Online Catalogs
Online Systems
Printed Materials
Reference Services
Research Methodology
Research Skills
Sciences and techniques of general use
Usability
User service management
Web site design
Web sites
Websites
World Wide Web
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Summary:It happens every day - Web-savvy students come to the reference desk for help doing research. They have done their Internet search, but they need help locating books and magazines in the library. Many times the problem is not the user's lack of research skills, but the poor design of the library's Web site. Librarians have a long history of using words that make no sense to their users (circulation versus checkout). Instead of expecting users to learn library language and acronyms (is the ILL Department for sick people?), they should design pages that use straightforward English.
ISSN:0146-5422
2324-9706