Creating user profiles to improve information quality

User profiling enables information professionals to understand each individual's or group's information needs (content, level, parameters), what that information will be used to support (task association, outputs/goals), what the optimum delivery mechanism is (frequency, format, place), an...

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Bibliographic Details
Published in:Online 2004-05, Vol.28 (3), p.30-33
Main Author: HENCZEL, Sue
Format: Article
Language:English
Subjects:
Alliances
Analysis
Audits
Computer literacy
End user
End users
Exact sciences and technology
Explicit knowledge
Information and communication sciences
Information dissemination (open archives, open access,...) and document delivery
Information management
Information Needs
Information professionals
Information publishing, dissemination and reproduction
Information science. Documentation
Information Scientists
Information services
Information services industry
Information storage and retrieval
Innovations
Knowledge management
Language Skills
Library management
Methods
Online information retrieval
Product development
Quality
Sciences and techniques of general use
Searching
Service enhancement
Services
Task analysis
User need
User profiles
Users
Work environment
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Summary:User profiling enables information professionals to understand each individual's or group's information needs (content, level, parameters), what that information will be used to support (task association, outputs/goals), what the optimum delivery mechanism is (frequency, format, place), and what constraints exist, usually caused by technical infrastructure and work flows. It also provides insight into the users' expectations regarding content and service. User profiling is a process in its own right, but can also stem from an information audit process. Whether conducted as an independent project or as an outcome of an information audit, user profiling determines the information needs of a client base and identifies their delivery preferences on both an individual and a group basis. User profiling is not without controversy, raising issues about privacy and stereotyping.
ISSN:0146-5422
2324-9706