There are rules regarding the unruly

If customers fell into just two categories, facility managers would have far less headaches. Unfortunately, there is a third type of ticket-holder. This might be one individual with a loud voice or worse: a group that has decided to cause a ruckus with some sort of chant. Most facility operators agr...

Full description

Saved in:
Bibliographic Details
Published in:Amusement Business 2006-04, Vol.118 (6), p.28
Main Author: Cameron, Steve
Format: Article
Language:English
Subjects:
College football
Crowd control
Customers
Facilities management
Sports facilities
Sports fans
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:If customers fell into just two categories, facility managers would have far less headaches. Unfortunately, there is a third type of ticket-holder. This might be one individual with a loud voice or worse: a group that has decided to cause a ruckus with some sort of chant. Most facility operators agree that chanting and other group behaviors are the toughest to control. Kathleen Davis of SMRI suggests that the key to defusing most situations is being proactive. That is why it is so important to spend the time and money on staff training.
ISSN:0003-2344