Seeds of change

Too many good policies fail because of a lack of understanding of local problems, the way services work or the way innovative organisations work. Effective leaders talk to customers and service users because they know that they need to find out more about how to deliver or organise services, not jus...

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Bibliographic Details
Published in:Public Finance 2007-09, p.20
Main Author: Maddock, Su
Format: Article
Language:English
Subjects:
Business models
Chief executives
Civil service
Closely held corporations
Colleges & universities
Community
Conferences
Consumers
Corporate culture
Customer services
Customers
Efficiency
Executives
Government
Government agencies
Government employees
Governmental reform
Innovations
Mouthing
Political leadership
Public administration
Public schools
Public sector
Science and technology
Social problems
Speeches
Online Access:Get full text
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