Survey Says . . . Employee Surveys Can Be Effective Management Tools

Finding the reasons for organizational or performance problems is the first step to take before any issues can be effectively addressed. Employee surveys can be used for a number of different purposes - for example, to perform a needs analysis from a training and development perspective or to obtain...

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Bibliographic Details
Published in:Manager's magazine 1991-05, Vol.66 (5), p.8
Main Author: Masztal, Jaci Jarrett
Format: Article
Language:English
Subjects:
Advantages
Employee attitude
Guidelines
Insurance agencies
Polls & surveys
Problem solving
Productivity
Surveys
Online Access:Get full text
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Summary:Finding the reasons for organizational or performance problems is the first step to take before any issues can be effectively addressed. Employee surveys can be used for a number of different purposes - for example, to perform a needs analysis from a training and development perspective or to obtain an accurate reading of group beliefs and feelings. If a survey is viewed as a sincere attempt by management to understand opinions and attitudes, then the likelihood that it will be completed increases. Surveys should be anonymous and confidential. It is important to share the survey results with the respondents. Follow-up action must be taken to show respondents that their opinions are valuable. A well-defined survey process has at least 7 phases: 1. initiation, 2. development, 3. administration, 4. results-analysis, 5. feedback, 6. action planning, and 7. follow-up.
ISSN:0025-1968