The tricky art of criticism

If there is one business situation that demands highly tuned communication skills, it is the delivery of criticism. Whether you are a first level supervisor or a CEO, as long as you have people reporting to you, you will at some time need to perform this unwelcome task. It's as well, therefore,...

Full description

Saved in:
Bibliographic Details
Published in:Canadian manager 2004-06, Vol.29 (2), p.14
Main Author: Wilkie, Helen
Format: Magazinearticle
Language:English
Subjects:
Communication
Criticism
Criticism, Personal
Guidelines
Interpersonal communication
Management
Managerial skills
Managers
New employees
Orientations
Performance appraisals
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:If there is one business situation that demands highly tuned communication skills, it is the delivery of criticism. Whether you are a first level supervisor or a CEO, as long as you have people reporting to you, you will at some time need to perform this unwelcome task. It's as well, therefore, to consider the techniques in advance and be ready. Here are just a few ideas to consider: 1. criticize the behavior, not the person, 2. don't make comparisons, 3. enlist their help, 4. try to balance your criticism with praise when deserved, and 5. while public praise is doubly sweet, always criticize in private.
ISSN:0045-5156