The QOS imperative

Enterprises conducting a significant volume of business over the Internet cannot afford any discontinuity of service, and e-commerce makes it imperative that service providers guarantee QOS. As a result, service provisioning has become a commodity. Service level reporting itself becomes a business-c...

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Bibliographic Details
Published in:Telephony 1999-09, Vol.237 (11), p.60
Main Author: Coster, Neil
Format: Article
Language:English
Subjects:
Customer services
Electronic commerce
Internet
Network management systems
Outsourcing
Quality of service
Service introduction
Online Access:Get full text
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