Rural Empire

• Published in: Automotive Body Repair News 2011-12, Vol.50 (12), p.60
• Main Author: Sramcik, Tim
• Format: Article
• Language: English
• Subjects: Automotive repair services; Awards & honors; Communication; Corporate profiles; Employees; Success factors
• ISSN: 2166-0751; 2166-2533

Nagy's history stretches back to 1973 when Dave Nagy opened Nagy's Body & Frame m 1 973 in Doylestown, Ohio. In 1995, brothers Ron & Dan Nagy purchased the 10,000 sq. ft. (and largest of the Nagy's shops) business from their father. According to Ron, business at the first shop was great, which actually created something of a dilemma. "We sat down one day and talked about what we wanted to do, stay comfortable where we were or grow the business," Nagy says. They decided on the latter course and, beginning in 2005, began opening other sites where opportunity beckoned. In April 2005, the brothers saw a need for an independent shop in nearby Wooster and opened meir second facility there. Two years later, Kirk Spurgeon of Spurgeon Chevrolet in Wooster approached die bromers and asked them to reopen the dealer's shop under die "Nagy's" name. In May 2009, the Nagy's opened dieir fourth location in Wadsworth then opened a fifth facility in December ofthat year in Millersburg. To help pull their budding MSO together, in June 2010, mey opened Nagy's Express in Orrville, which also serves as dieir corporate home office. Known as the Ultimate Customer Experience or UCE, the guide is a live document that sits on every location's server "U" drive to make it accessible to every employee, from the location managers to detailers. The UCE documents every stage of a repair and the service to be delivered to Nagy's customers. Changes to the UCE are made at Nagy's corporate office and are immediately updated throughout Nagy's system. The UCE plays a big part in helping the Nagy's add locations. As noted earlier, the brothers are considering adding several more shops. They have a steady interest in expanding and groom management candidates with the goal of having them take over at new sites. Nagy says once his business closes on the $10 million annual revenue mark (Nagy's already generates $6.5 million a year), the business will have grown so large that expanding any more will demand they rethink their business model a bit.