Evaluating organisational performance in healthcare: a mixed-method study using the McKinsey 7S framework

BackgroundThe Moroccan healthcare sector faces numerous quality challenges. Therefore, various strategies—such as the implementation of quality management systems (QMSs)—were put into practice to improve the quality of care and reinforce the healthcare system. Among these, ISO 9001 represents one fo...

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Bibliographic Details
Published in:	BMJ open quality 2025-05, Vol.14 (2), p.e003317
Main Authors:	Bounjerte, Imane, Khalidy, Sara, Mazouzy, Ilham, El Turk, Joumana, Haidar, Ibtisam, Kettani, Anass, Saile, Rachid, Bennani, Houda
Format:	Article
Language:	English
Subjects:	Accreditation Audit and feedback Continuous quality improvement COVID-19 Delivery of Health Care - standards Delivery of Health Care - statistics & numerical data Evaluation methodology Health care industry Humans Morocco Original research Patient safety Performance evaluation Performance measures Qualitative Research Quality Improvement Quality of care Quality of Health Care - standards Quality of Health Care - statistics & numerical data Reproducibility of Results Surveys and Questionnaires
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