Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home

This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee b...

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Bibliographic Details
Published in:International journal of hospitality management 2021-09, Vol.98, p.103020-103020, Article 103020
Main Authors: Chi, Oscar Hengxuan, Saldamli, Asim, Gursoy, Dogan
Format: Article
Language:English
Subjects:
Burnout
COVID-19
Engagement
Hospitality
Managers
Telework
Turnover intentions
Working-from-home
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Summary:This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided. •Examine management-level hotel employees’ behaviors during the COVID-19 pandemic.•Demonstrate that working-from-home leads to both positive and negative job outcomes.•Examine the moderating effects of working-from-home.•Indicate that absorption serves as a critical antecedent of employee burnout.•Provide managerial recommendations to guide the industry.
ISSN:0278-4319
1873-4693
DOI:10.1016/j.ijhm.2021.103020