Audit of IT helpdesk application using COBIT 5

The purpose of this helpdesk application audit study review is to explore application auditing and analyze the deficiencies contained in COBIT 5. Management of Audit applications that are not managed properly will have an impact on the low quality of service and low levels of customer satisfaction a...

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Bibliographic Details
Main Authors: Azis, Nur, Edinata, Aurellia, Andry, Johanes Fernandes, Tannady, Hendy
Format: Conference Proceeding
Language:English
Subjects:
Audits
Customer satisfaction
Customer services
Information technology
Monitoring
Technology assessment
Technology utilization
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Summary:The purpose of this helpdesk application audit study review is to explore application auditing and analyze the deficiencies contained in COBIT 5. Management of Audit applications that are not managed properly will have an impact on the low quality of service and low levels of customer satisfaction at the company. This can be overcome by monitoring or evaluating the Service Provider. With the monitoring or evaluation, we can use the Helpdesk Application Audit to help Service Provider find deficiencies in the management of the company application audit and fix all the shortcomings and weaknesses of the system that is currently running at Service Provider to be even better. The research method used is the stage of auditing the information system, namely Planning, Fieldwork, Reporting, and Follow Up. The tool used is the COBIT Framework issued by the ISACA. Information Technology that is implemented needs to be regulated to be put to good use. To regulate information technology itself requires an audit aimed at evaluating and ensure its fulfillment is reviewed from the objective approach of a Standard. Framework audits used are COBIT 5 DSS (Deliver, Service, and Support) domains focused on information technology delivery assessments and services and their support including management to maintain service sustainability.
ISSN:0094-243X
1551-7616
DOI:10.1063/5.0155106