Management-by-results and performance measurement in universities - implications for work motivation

The article focuses on the effects of management-by-results from the perspective of the work motivation of university employees. The study is based on extensive survey data among employees at Finnish universities. According to the results, performance measurement is based on quantitative rather than...

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Bibliographic Details
Published in:Studies in higher education (Dorchester-on-Thames) 2014-01, Vol.39 (4), p.574-589
Main Authors: Kallio, Kirsi-Mari, Kallio, Tomi J.
Format: Article
Language:English
Subjects:
College Administration
Colleges & universities
Creativity
Data analysis
Employee Attitudes
Finland
Foreign Countries
Governance
Job Performance
Job Satisfaction
Mail Surveys
Management by Objectives
management-by-results
Measurement
Motivation
New Public Management
Operations Research
Organizational Effectiveness
Performance evaluation
performance measurement
Personnel Evaluation
Public management
Qualitative research
Questionnaires
Universities
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Summary:The article focuses on the effects of management-by-results from the perspective of the work motivation of university employees. The study is based on extensive survey data among employees at Finnish universities. According to the results, performance measurement is based on quantitative rather than qualitative measures, and the current management-by-results system has a negative effect on work motivation among experts. The motivation to engage in creative, knowledge-intensive work, such as the work carried out at universities, is typically intrinsic. In the light of the empirical findings of the study it seems that management-by-results is in conflict with intrinsic motivation and the very essence of the expert work undertaken in universities.
ISSN:0307-5079
1470-174X
1470-174X
DOI:10.1080/03075079.2012.709497