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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. the hidden force behind growth, profits, and lasting value /
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| Format: | Book |
| Language: | English |
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Boston, Mass. :
Bain & Company ; ,
1996
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Pilkington Library
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Shelfmark:
658.401/REI |
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Copy [0401301249]
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