Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.

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Bibliographic Details
Other Authors: Sturdy, Andrew, Grugulis, Irena, Willmott, Hugh
Format: Book
Language:English
Published: Basingstoke : Palgrave, 2001.
Series:Critical perspectives on work and organisations
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