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Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. empowerment and entrapment /
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| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Basingstoke :
Palgrave,
2001.
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| Series: | Critical perspectives on work and organisations
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| Subjects: | |
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Pilkington Library
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Shelfmark:
658.812/CUS |
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Copy [0402363450]
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Copy [0402415647]
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Copy [0402430034]
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