APA (7th ed.) Citation

Sturdy, A., Grugulis, I., & Willmott, H. (2001). Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott: Empowerment and entrapment. Palgrave.

Chicago Style (17th ed.) Citation

Sturdy, Andrew, Irena Grugulis, and Hugh Willmott. Customer Service : Empowerment and Entrapment / Edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott: Empowerment and Entrapment. Basingstoke: Palgrave, 2001.

MLA (9th ed.) Citation

Sturdy, Andrew, et al. Customer Service : Empowerment and Entrapment / Edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott: Empowerment and Entrapment. Palgrave, 2001.

Warning: These citations may not always be 100% accurate.