The customer satisfaction audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gains / Abram I. Bluestein, Michael Moriarty & Ronald J. Sanderson.
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
Harlow :
Financial Times Prentice Hall,
2000.
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| Series: | A company self-assessment tool
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| Subjects: | |
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