Bluestein, A. I., Moriarty, M., & Sanderson, R. J. (2000). The customer satisfaction audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gains / Abram I. Bluestein, Michael Moriarty & Ronald J. Sanderson: An eight step approach to ensure that your firm stays focused on customer needs to promote real gains. Financial Times Prentice Hall.
Chicago Style (17th ed.) CitationBluestein, Abram I., Michael Moriarty, and Ronald J. Sanderson. The Customer Satisfaction Audit : An Eight Step Approach to Ensure That Your Firm Stays Focused on Customer Needs to Promote Real Gains / Abram I. Bluestein, Michael Moriarty & Ronald J. Sanderson: An Eight Step Approach to Ensure That Your Firm Stays Focused on Customer Needs to Promote Real Gains. Harlow: Financial Times Prentice Hall, 2000.
MLA (9th ed.) CitationBluestein, Abram I., et al. The Customer Satisfaction Audit : An Eight Step Approach to Ensure That Your Firm Stays Focused on Customer Needs to Promote Real Gains / Abram I. Bluestein, Michael Moriarty & Ronald J. Sanderson: An Eight Step Approach to Ensure That Your Firm Stays Focused on Customer Needs to Promote Real Gains. Financial Times Prentice Hall, 2000.