The service management audit : a nine step assessment to determine the direction and effectiveness of each service unit in your business / Colin Armistead & Graham R. Clark.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Harlow :
Financial Times Prentice Hall,
2000.
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| Series: | A company self-assessment tool
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| Subjects: | |
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