Armistead, C. G., & Clark, G. (2000). The service management audit : a nine step assessment to determine the direction and effectiveness of each service unit in your business / Colin Armistead & Graham R. Clark: A nine step assessment to determine the direction and effectiveness of each service unit in your business. Financial Times Prentice Hall.
Chicago Style (17th ed.) CitationArmistead, Colin G., and Graham Clark. The Service Management Audit : A Nine Step Assessment to Determine the Direction and Effectiveness of Each Service Unit in Your Business / Colin Armistead & Graham R. Clark: A Nine Step Assessment to Determine the Direction and Effectiveness of Each Service Unit in Your Business. Harlow: Financial Times Prentice Hall, 2000.
MLA (9th ed.) CitationArmistead, Colin G., and Graham Clark. The Service Management Audit : A Nine Step Assessment to Determine the Direction and Effectiveness of Each Service Unit in Your Business / Colin Armistead & Graham R. Clark: A Nine Step Assessment to Determine the Direction and Effectiveness of Each Service Unit in Your Business. Financial Times Prentice Hall, 2000.