Implementing ISO 9000 - 2000 : the journey from conformance to performance / Tom Taormina and Keith Brewer.
The theme of this ISO 9000 text is how to move from the ISO standard being an overhead expense to a profit centre within an organisation.
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| Format: | Book |
| Language: | English |
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Upper Saddle River, N.J. ; London :
Prentice Hall PTR,
2001.
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