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Business process mapping : imp...
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Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.
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Bibliographic Details
Main Author:
Jacka, J. Mike
Other Authors:
Keller, Paulette J.
Format:
Book
Language:
English
Published:
New York :
Wiley,
c2002.
Subjects:
Business planning
Total quality management
Flow charts
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