APA (7th ed.) Citation

Jacka, J. M., & Keller, P. J. (2002). Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller: Improving customer satisfaction. Wiley.

Chicago Style (17th ed.) Citation

Jacka, J. Mike, and Paulette J. Keller. Business Process Mapping : Improving Customer Satisfaction / J. Mike Jacka, Paulette J. Keller: Improving Customer Satisfaction. New York: Wiley, 2002.

MLA (9th ed.) Citation

Jacka, J. Mike, and Paulette J. Keller. Business Process Mapping : Improving Customer Satisfaction / J. Mike Jacka, Paulette J. Keller: Improving Customer Satisfaction. Wiley, 2002.

Warning: These citations may not always be 100% accurate.