APA (7th ed.) Citation

Addy, R. (2007). Effective IT service management to ITIL and beyond! / Rob Addy: To ITIL and beyond! Springer.

Chicago Style (17th ed.) Citation

Addy, Rob. Effective IT Service Management to ITIL and Beyond! / Rob Addy: To ITIL and Beyond! Berlin: Springer, 2007.

MLA (9th ed.) Citation

Addy, Rob. Effective IT Service Management to ITIL and Beyond! / Rob Addy: To ITIL and Beyond! Springer, 2007.

Warning: These citations may not always be 100% accurate.