Foundations of IT service management based on ITIL / ITSMF International ; [editors: Jan van Bon ... [et al.]].

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Bibliographic Details
Corporate Author: IT Service Management Forum
Other Authors: Van Bon, Jan
Format: Book
Language:English
Published: Zaltbommel : Van Haren, 2005.
Series:ITSM library
Subjects:
Information technology > Management.
Information technology > Quality control > Standards.
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