IT Service Management Forum & Van Bon, J. (2005). Foundations of IT service management based on ITIL / ITSMF International ; [editors: Jan van Bon ... [et al.]]. Van Haren.
Chicago Style (17th ed.) CitationIT Service Management Forum and Jan Van Bon. Foundations of IT Service Management Based on ITIL / ITSMF International ; [editors: Jan Van Bon ... [et Al.]]. Zaltbommel: Van Haren, 2005.
MLA (9th ed.) CitationIT Service Management Forum and Jan Van Bon. Foundations of IT Service Management Based on ITIL / ITSMF International ; [editors: Jan Van Bon ... [et Al.]]. Van Haren, 2005.
Warning: These citations may not always be 100% accurate.