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The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. winners and losers in the battle for buyer preference /
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| Format: | Book |
| Language: | English |
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New York ; Basingstoke :
Palgrave Macmillan,
2007.
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Pilkington Library
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Shelfmark:
658.8343/FOR |
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Copy [0403646707]
Unknown
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Copy [0403646693]
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