APA (7th ed.) Citation

Fornell, C. (2007). The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell: Winners and losers in the battle for buyer preference. Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Fornell, Claes. The Satisfied Customer : Winners and Losers in the Battle for Buyer Preference / Claes Fornell: Winners and Losers in the Battle for Buyer Preference. New York ; Basingstoke: Palgrave Macmillan, 2007.

MLA (9th ed.) Citation

Fornell, Claes. The Satisfied Customer : Winners and Losers in the Battle for Buyer Preference / Claes Fornell: Winners and Losers in the Battle for Buyer Preference. Palgrave Macmillan, 2007.

Warning: These citations may not always be 100% accurate.