APA (7th ed.) Citation

Klaus, P. (2015). Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus: How to develop and execute the most profitable customer experience strategies. Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Klaus, Philipp. Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies / Philipp Klaus: How to Develop and Execute the Most Profitable Customer Experience Strategies. New York: Palgrave Macmillan, 2015.

MLA (9th ed.) Citation

Klaus, Philipp. Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies / Philipp Klaus: How to Develop and Execute the Most Profitable Customer Experience Strategies. Palgrave Macmillan, 2015.

Warning: These citations may not always be 100% accurate.