APA (7th ed.) Citation

Bordoloi, S., Fitzsimmons, J. A., & Fitzsimmons, M. J. (2019). Service management : operations, strategy, information technology: Operations, strategy, information technology (Ninth edition.). McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Bordoloi, Sanjeev, James A. Fitzsimmons, and Mona J. Fitzsimmons. Service Management : Operations, Strategy, Information Technology: Operations, Strategy, Information Technology. Ninth edition. New York, NY: McGraw-Hill Education, 2019.

MLA (9th ed.) Citation

Bordoloi, Sanjeev, et al. Service Management : Operations, Strategy, Information Technology: Operations, Strategy, Information Technology. Ninth edition. McGraw-Hill Education, 2019.

Warning: These citations may not always be 100% accurate.