Developing a conceptual model of service quality for eSports

In this paper, a conceptual model for service quality of eSports events was proposed including four dimensions: competition quality refers to the perceived quality of the actual game itself; physical environment quality dimension stands for the physical surroundings where the service is produced and...

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Bibliographic Details

Main Authors:	Xiuqi Zhu, Do Young Pyun, Argyro Elisavet Manoli
Format:	Default Article
Published:	2021
Subjects:	Other education not elsewhere classified eSports eSports event service quality spectator model Education
Online Access:	https://hdl.handle.net/2134/16558191.v1
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