Conversational user interfaces in smart homecare interactions: a conversation analytic case study

Policymakers are increasingly interested in using virtual assistants to augment social care services in the context of a demographic ageing crisis. At the same time, technology companies are marketing conversational user interfaces (CUIs) and smart home systems as assistive technologies for elderly...

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Bibliographic Details
Main Authors: Saul Albert, Magnus Hamann, Elizabeth Stokoe
Format: Default Conference proceeding
Published: 2023
Subjects:
conversational user interfaces
conversation analysis
ethnomethodology
disability
social care
Online Access:https://hdl.handle.net/2134/23367662.v1
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