Lean Six Sigma in a service context: a multi‐factor application approach in the telecommunications industry

Purpose: The purpose of this paper is to investigate issues related to the application of Lean Six Sigma (L6σ) in a service industry. By adopting a case‐study approach this paper analytically explores the critical success factors that affect L6σ implementation. Design/methodology/approach: The study...

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Bibliographic Details
Main Authors: Alexandros Psychogios, Jane Atanasovski, Loukas K Tsironis
Format: Default Article
Published: 2012
Subjects:
Commerce, management, tourism and services
Applied mathematics
Six Sigma
Lean production
Lean Six Sigma
Critical success factors
Managers
Quality assurance
Services
Telecommunications industry
Online Access:https://hdl.handle.net/2134/24106947.v1
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